Southern California Edison Community Choice Aggregation Advisor (Project Regular) in Irwindale, California
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About Customer & Operational Services
Southern California Edison’s (SCE’s) Customer Service Organizational Unit (CS) shares the responsibility to safely deliver reliable, affordable electricity to our customers. We support this effort by working to meet customer expectations. Customer Service is dedicated to operational excellence and innovative thinking through our workforce in our call center, field operations, billing and payment center, outage and demand-side management and other service offerings.
The Business Customer Division (BCD) of Customer Service is the primary contact for our business customers and serves as their Trusted Energy Advisor by meeting the energy-related needs of the various business, government and agricultural customers we serve in our 50,000 square miles of service territory.
* This is a Project Regular for a duration of 18 months.
The BCD Community Choice Aggregation Advisor will be responsible for the planning, implementation, and continuous improvement activities for all future Customer Choice Aggregator (CCA). The successful candidate may also support any special projects related Direct Access and Demand Response Providers. The Advisor will engage externally with the municipalities, consultants and regulators, while collaborating internally with many cross functional teams including, CSOD, Law, IT, Regulatory, LPA, and Power Procurement.
Managing all the planning, development, and implementation activities required to enable CCAs to conduct business with the SCE territory. Ensuring projects are completed on schedule and within budget. Providing direction and makes strategic decisions regarding changing project scope, policy, development, and implementation. Key activities include but not limited to: communication and engagement with CCA employees and consultants to facilitate feasibility studies, EDI testing, establish clear operational expectations for CCA pre implementation, work cross functionally with CSOD operations and IT to set up CCA accounts in the system, manage operational risks and issues unique to each CCA, and provide regular status updates to internal and external key stakeholders.
Identifies and manages resolution of major or complex issues. Issues typically do not have an established precedence for resolution. Manages and directs cross-functional development teams to address issues and solve problems. Accomplishes objectives through professionals who exercise significant judgment. Represents the Company with vendors, suppliers, regulatory agencies, customers, other departments, and/or other parties as required. Interacts regularly with all levels of management. Acts as a key consultant to Customer Choice Services for both functional and broad business issues.
Project manage on-going compliance with CPUC directives, especially as related to CCA/DA and or DRP. Advise and consult with Law and Regulatory Affairs concerning tariff compliance and ensure the CPCU rules and regulations concerning DA, CCA, and DRP are adhered to by BCD personnel.
Lead and manage continuous improvement projects for Community Choice Services. Identify business process improvements by soliciting input from other stakeholders and entities, identifying process improvements opportunities, and promoting improvements and communicating them to process owners and key stakeholders.
BA/BS degree in Business, Economics, Engineering or related field.
Seven (7) years or more in project management techniques to establish and maintain budget, schedule, scope, and quality.
Experience developing Organizational Change Management (OCM) Plans.
Effective resource and project planning, decision making, results delivery, team building, and the ability to stay current with relevant technology and innovation.
Strong ethics, influence and negotiation, leadership, interpersonal skills, communication, and the ability to effectively manage stress and engage in continuous learning.
Ability to follow Edison safety protocols and safe work practices.
Experience performing operational projects in collaboration with IT.
Experience interfacing and/or collaborating with clients, direct reports, peers and senior/executive leaders.
Experience developing and implementing strategic plans.
Ability to achieve results through others by prioritizing activities, delegating, and monitoring the progress of assignments, and holding employees accountable for results.
Excellent oral and written communication skills, and be customer focused, to understand and appropriately respond to internal and external customer’s needs and facilitate the presentation of recommendations.
Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio.
Ability to integrate work across relevant areas, develop the business and services to enhance customer satisfaction and productivity, manage risks and safety appropriately, develop and execute business plans, manage information, and provide exceptional service to internal and external customers.
Working knowledge of CAISO, tariffs, settlement calculations, and customer call center and customer billing operations.
Project Management Certificate.
Lean or Six Sigma Certification.
Candidates for this position must be legally authorized to work directly as employees for any employer in the United States without visa sponsorship.
Relocation does not apply to this position.
This is a full-time, project regular position for an estimated duration of 18 months. This position is eligible for company benefits and incentives during the duration of the assignment.
Southern California Edison, an Edison International (NYSE:EIX) company, serves a population of approximately 15 million via 5 million customer accounts in a 50,000-square-mile service area within Central, Coastal and Southern California. Join the utility leader that is safely delivering reliable, affordable electricity to our customers for over 125 years.
SCE is a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.