Southern California Edison Senior Instructional Designer – Project Regular in Irwindale, California
ENERGY FOR WHAT’S AHEAD
Are you looking to make a difference in your career? We’re working on smarter grids, cleaner energy and tools to help people manage energy more efficiently
This position will play a key role in the strategic direction of the HR Enterprise Learning & Development group (ELD) support of the Customer Service (CS) Re-Platform Program. The CS Re-Platform is SCE’s multi-year year effort to implement a new enterprise customer relationship and billing system that will better serve our customers and support the grid of the future. With more than 400 dedicated resources at its peak, the CS Re-Platform will result in the replacement of more than half of the existing customer legacy applications, including managing customer information, outage communication, billing, payment, and program enrollment. As part of the program, members will be responsible for contributing to the overall development, integration and adoption of the new technology system, as well as associated operational and business processes. CSRP will impact over 200 processes and over 4,000 end-users.
The Training Specialitst position works directly with the Training Lead to represent SCE during the CS Replatform project. The position will manage critical training milestones relative to the analysis, design, development, implementation and evaluation during the CS Replatform Project.
Support development of deployment activities including training and workshops with SCE and 3rd party stakeholders. Work closely with the Process Team, Business SMEs and Change Process Leads to understand business processes (as-is and to-be) and requirements. Conduct other research and SME outreach as necessary to fully understand training needs and requirements.
Lead training material development to support all training efforts throughout test, deploy, and stabilize phases. Leverage instructional design principles to construct forward-thinking, engaging, simple, and usable learning materials. Lead training exercises including train-the-trainer, project team training and development, 3rd party training, SME training and other identified stakeholders.
Consult with technical resources for methods, procedures, and standards to use during deployment phase. Develop industry knowledge and current best practices to develop and deliver the most up-to-date training materials and methodology.
Identify, clarify, and resolve issues and risks concerning all training and development activities and escalating issues as needed.
Document and communicate the status of training development, planning and other tasks.
Develop success measures and criteria to ensure that all milestones and objectives are being met by trainees. Monitor and provide quality assurance and reporting around all training workshops and activities.
Perform other duties and responsibilities as assigned.
Eight years of experience with instructional design, graphic design, and/or learning technology.
Experience working with the ADDIE Model and development of eLearning curriculum and tools
Bachelor’s degree in instructional design, graphic design, instructional technology, or equivalent work experience
Demonstrated experience with project managing major system implementations
Demonstrated instructional design experience with SAP Customer Relationship & Billing or SAP implementation.
Demonstrated experience developing training materials for Customer Service organizations.
Demonstrated thorough experience working with Company and department policies, objectives, strategies, goals, applicable governmental and regulatory laws and requirements, and accounting and budgeting practices.
Comprehensive knowledge of information technology.
Expertise with eLearning development software: Storyline or Adobe Captivate preferred; EnableNow.
Expertise creating small video snippet courses; microlearning; virtual classrooms.
Experience applying adult learning theory, to include measuring outcomes of eLearning.
Experience using video recording, and editing software.
Familiarity with gamification
Authoring Tools to develop training: Dreamweaver, Toolbook, Captivate, Lectora, Articulate Storyline, Camtasia
Training Outputs: Computer Assisted Instruction (CAI), Computer-based training (CBT), Interactive Courseware (ICW)
Adobe Software: (eLearning Suite, Photoshop, Premier, Indesign, Acrobat Professional)
Develop Virtual Classroom curriculum, including virtual classroom facilitation
Candidates for this position must be legally authorized to work directly as employees for any employer in the United States without visa sponsorship.
This is a full-time, project regular position for an estimated duration of 24 months. This position is eligible for company benefits and incentives during the duration of the assignment.
The primary work location for this position is Irwindale; however, the successful candidate may also be asked to work for an extended amount of time at alternate work locations.
15% travel may be required throughout the service territory.
Southern California Edison, an Edison International (NYSE:EIX) company, serves a population of approximately 15 million via 5 million customer accounts in a 50,000-square-mile service area within Central, Coastal and Southern California. Join the utility leader that is safely delivering reliable, affordable electricity to our customers for over 125 years.
SCE is a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.