Southern California Edison Systems Analyst/Developer in Irwindale, California
Energy for What’s Ahead
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About Customer & Operational Services:
Southern California Edison’s (SCE’s) Customer Service Organizational Unit (CS) shares the responsibility to safely deliver reliable, affordable electricity to our customers. We support this effort by working to meet customer expectations. Customer Service is dedicated to operational excellence and innovative thinking through our workforce in our call center, field operations, billing and payment center, outage and demand-side management and other service offerings.
This Systems Analyst/Developer will be a member of the Training and Knowledge Management team in the Professional Services, Support, and Integration department of the Customer Service Operations Division (CSOD).
The Systems Analyst/Developer will work with closely with the Senior Advisor of Information Management for CSOD to support applications and workflow for critical Customer Service operational business functions that have been developed by, and are maintained by, CSOD, utilizing Microsoft technologies.
In addition to building, automating, and supporting business functions for CSOD this position will also be expanding on the foundation for knowledge and information management that we have established in CSOD. This work involves standardizing a framework and governance processes to enable CSOD to capture, retain, sustain, maintain, and retrieve knowledge capital to enable employees to work more efficiently. The premise for our structure is to align all information by Business Functions rather than Organizational Structures. This framework is more sustainable and as reorganizations occur the information tied to our core business functions remains intact and easy to locate.
Another primary function of this work will be to ensure we are equipped to receive, store, and maintain the knowledge capital as a result of the Customer Service Re-Platform project.
Interface with clients, including senior management, to understand business requirements and design solutions which improve workflow, increase efficiencies in cost and time, and reduce company risk. Ability to interview clients and understand the business objectives to determine the best approach. Provide technical guidance in use of SharePoint features with clients (act as SharePoint consultant regarding functional details and enterprise governance impacts). Conduct thorough impact analysis and integration verification before making any major or minor changes to the SharePoint environment.
Implement enhancements, access requests, and break fixes in production environments impacting client business applications requiring appropriate expertise and caution when implementing changes. Design technology solutions using current suite of advanced tools.
Provide oversight and direction to internal and external technical resources in design and development of solutions to meet client business needs. Provide technical guidance to team if needed. Track and review completed work by doing functional and code validation, impact analysis, and integration verification prior to review with project manager.
Collaborate with senior advisor/project manager on engineering team work assignments providing recommended solution or approach to complete the work. Assume ownership and resolve issues without waiting for direction. Establish project schedules, track deliverables, and report out to senior management on progress. Establish relationships with other SCE organizations (such as IT and Enterprise Information Governance) in order to ensure partnerships and leveraging standard solutions for SCE
Bachelor Degree or higher in Information Technologies or related discipline.
Seven (7) or more years IT experience.
Preferred 7 years’ experience in business process and technology integration in the utility industry.
Experience with Visual Studio, PowerApps, Microsoft Flow, SharePoint Enterprise Search.
SharePoint/ Azure training at the MVP (Most Valuable Professional) level
SharePoint Certification (admin level)
IT experience, with 5 years in end user interface role.
Experience in utility industry to understand end to end business process, preferably Customer Service related.
Strong communication skills (verbal and written)
The primary work location for this position is Irwindale, CA; however, the successful candidate may also be asked to travel to other SCE locations.
“Relocation does not apply to this position”
Candidates for this position must be legally authorized to work directly as employees for any employer in the United States without visa sponsorship.
Energy for What’s Ahead
Southern California Edison, an Edison International (NYSE:EIX) company, serves a population of nearly 14 million via 5 million customer accounts in a 50,000-square-mile service area within Central, Coastal and Southern California. Join the utility leader that is safely delivering reliable, affordable electricity to our customers for over 125 years.
Edison/SCE is a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.