Southern California Edison Training Specialist 3 in Irwindale, California

Job Description


Are you looking to make a difference in your career? We’re working on smarter grids, cleaner energy and tools to help people manage energy more efficiently.

About Customer & Operational Services

Southern California Edison’s (SCE’s) Customer Service Organizational Unit (CS) shares the responsibility to safely deliver reliable, affordable electricity to our customers. We support this effort by working to meet customer expectations. Customer Service is dedicated to operational excellence and innovative thinking through our workforce in our call center, field operations, billing and payment center, outage and demand-side management and other service offerings.

Position Overview

The Training Specialist 3 is required to deliver the technical training requirement for CS Customer Contact Center or Revenue Services Organization and other impacted office clients. Trainers will provide necessary training for frontline and back office and vendor employees to be ready to serve our customers and will work with project teams to understand training requirements and develop training curriculum and materials. Trainer will also work with knowledge management team and take the KM analysis to determine how to improve training curriculum.

  • Utilize adult learning principles and create a learner-centered environment to ensure maximum training effectiveness

  • Deliver specialized training by trainers who are experienced in the subject matter

  • Partner with instructional designers as a SME when assigned

  • Develop high level technical training material or presentations

Typical Responsibilities:

  • Deliver training for New Hire, Promotional, Refresher, Releases, Ad-hoc and Projects. Training can be conducted in a virtual setting or conduct course facilitation/presentations.

  • Serve as technical training subject matter experts and provide context for training manuals. Research and review materials to ensure training is properly targeted for technical training programs. Review materials for accuracy and appropriateness for clients and provide recommendations as needed. Study curriculum to ensure professional and accurate delivery

  • Provide instructional design and develop course curriculum using the most effective development tools, i.e. blended learning, CBTs, videos

  • Analyze post evaluation and recommend areas of improvements and work with KM team to identify training opportunity and enhancements


Minimum Qualifications

  • Eight (8) or more years of experience in designing and developing technical training courses and evaluating training programs, methods, and materials to choose the best fit for each situation

  • Two (2) or more years of experience in assessing training needs through surveys, employee interviews, focus groups, or consultations with managers, instructors, or customer representatives

  • Experience selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Desired Qualifications

  • Advanced degree in business administration, social science, training and development, human resources, education, or instructional design

  • Knowledge and experience using CWO and/or CSS desktop applications, Microsoft Word, Excel & PowerPoint.

  • Extensive knowledge of current CCC & RSO policies, procedures and rates.

  • Interpersonal skills - Specialists need strong interpersonal skills because delivering training programs requires collaboration with instructors, trainees, and subject-matter experts. They accomplish much of their work through teams.

  • Creativity - Specialists should be creative when developing training materials. They may need to think of and implement new approaches, such as new technology, when evaluating existing training methods.

  • Experience developing alternative training methods if expected improvements are not seen.

  • Experience evaluating alternative modes of training delivery, such as in-person or virtual to optimize training effectiveness, training costs, or environmental impacts.

  • Ability to obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials.

  • Ability to present information using a variety of instructional techniques or formats, such as role playing

  • Ability to attend meetings to obtain information for use in training programs or to inform management of training program status.


  • Candidates for this position must be legally authorized to work directly as employees for any employer in the United States without visa sponsorship.

  • The primary work location for this position is the Gateway Business Center in Irwindale, CA; however, the successful candidate may also be asked to work for an extended amount of time at the Irwindale Business Center, the Rancho Cucamonga Regional Office and out of state.

  • Relocation does not apply to this position.

Southern California Edison, an Edison International (NYSE:EIX) company, serves a population of approximately 15 million via 5 million customer accounts in a 50,000-square-mile service area within Central, Coastal and Southern California. Join the utility leader that is safely delivering reliable, affordable electricity to our customers for over 125 years.

SCE is a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.