Southern California Edison Claims Field Representative in Rosemead, California

Job Description


Are you looking to make a difference in your career? We’re working on smarter grids, cleaner energy and tools to help people manage energy more efficiently

Position Overview:

This position will be part of the Legal Organization at Southern California Edison. The successful candidate will investigate, evaluate, negotiate, and resolve personal injury and property damage claims both for and against SCE.

Essential job functions include:

  • Managing multiple concurrent customer claims and investigation projects; preparing detailed accident investigation reports and memorandums on a daily basis regarding property damage, bodily injury, and business loss, while using proper grammar, spelling and punctuation; communicating with customers/clients.

  • Conducting field investigations including first/third party vehicle accidents, trip and falls, fires, and electrical contacts.

  • Interfacing with Edison contractors and Field Personnel including Troublemen, Repair Crews, Line Clearing Specialists, Field Service Representatives, and Planning Personnel.

  • Representing the Company in Small Claims Court; representing the Company at Mediations, Settlement Conferences, and Trials, and assisting Counsel as required.

  • Traveling throughout the SCE service territory as needed.

  • Maintaining a safety conscious work environment by following Edison safety protocols and safe work practices.

  • Performing other responsibilities and duties as assigned


Minimum Qualifications:

Three years of experience in claims field investigations.

  • Must be able to represent the Company in Small Claims Court.

  • Possess and maintain a valid driver license.

Desired Qualifications:

  • Typically possesses six or more years of experience investigating and resolving claims for and against the Company.

  • Bachelor's Degree in Business or a related or an equivalent combination of education, training, and experience.

  • Demonstrated experience investigating, evaluating, negotiating, and resolving personal injury and property damage claims including electrical and fire incidents.

  • Demonstrated experience writing reports or memorandums such as property damage, business loss, accident, incident, investigation, collision, bodily injury, and fire, etc., using proper grammar, spelling, and punctuation.

  • Demonstrated experience interfacing and collaborating with clients, peers, management, and other departments.

  • Demonstrated experience managing multiple concurrent projects or assignments.

  • Demonstrated experience with Microsoft Word, Excel, and PowerPoint.

  • Must demonstrate the ability to integrate work across relevant areas, develop the business and services to enhance customer satisfaction and productivity, manage risks and safety appropriately, develop and execute business plans, manage information, and provide exceptional service to internal and external customers.

  • Must demonstrate effective resource and project planning, decision making, results delivery, team building, and the ability to stay current with relevant technology and innovation.

  • Must demonstrate strong ethics, influence and negotiation, leadership, interpersonal skills, communication, and the ability to effectively manage stress and engage in continuous learning.

  • Demonstrated ability to follow Edison safety protocols and safe work practices.

  • Must be able to travel across the Southern California Edison's service territory.


  • Local travel 30%

  • Candidates for this position must be legally authorized to work directly as employees for any employer in the United States without visa sponsorship.

Southern California Edison, an Edison International (NYSE:EIX) company, serves a population of approximately 15 million via 5 million customer accounts in a 50,000-square-mile service area within Central, Coastal and Southern California. Join the utility leader that is safely delivering reliable, affordable electricity to our customers for over 125 years.

SCE is a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status